Frequently Asked Questions
Is my payment information secure?
Absolutely! Our store uses secure, encrypted checkout to keep your information safe.
How do I contact you?
You can contact us through the contact us page on our website or email us at hello@momandpopsgeneral.store.
How can I place an order?
You can place an order by browsing our product catalog, adding items to your cart, and proceeding to checkout. Follow the instructions to complete your purchase.
How can I cancel my order?
To cancel your order, contact customer service as soon as possible. Cancellations may not be possible if the order has already been processed or shipped.
What is your return policy?
Because each item is handmade to order, we don't accept general returns or exchanges. If your item arrives damaged or not as described, contact us within 30 days of delivery with photos and we'll arrange the return and send a full refund or replacement.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. Use this number on the shipping carrier's website to track your package.
How long does shipping take?
Most orders ship within 1 to 3 business days and delivery depends on location. Usually 6 to 15 days.
Do you ship internationally?
No. At this time we only ship within the United States.
How can I request a refund?
To request a refund, contact our customer service team and provide the necessary details about your order and the reason
for the refund. Returns are accepted for items damaged or defective upon delivery. Please contact us within 30 days with photos of the damage so we can help.
What are the shipping costs?
Standard shipping costs are included in the sales price, so there is not a charge at checkout unless you choose express shipping. Sales tax may be calculated at checkout depending on your location.
What do you sell?
Mom & Pop's General Store is a small family-run shop where everything is made by hand, right here at home. Our specialty is one-of-a-kind resin jewelry, including pressed-flower, dichroic, and filigree pendant necklaces, no two exactly alike. Alongside the jewelry we make 3D-printed figurines and sculptures such as dragons, phoenixes, and stags, along with resin coasters, keychains, and small home décor pieces. Everything is made in small batches, so when something is gone, it's usually gone for good.