Helpful details
Frequently asked questions
Is my payment information secure?+
The current store uses a secure, encrypted checkout to help keep payment information safe.
How quickly do orders ship?+
Orders usually take 1–3 business days to process, followed by 5–12 calendar days in transit.
Where do you ship?+
We ship to the United States only.
How much does shipping cost?+
Shipping is included in the listed price, with no separate shipping charge.
Do you offer express shipping?+
No. We do not offer an express-shipping option.
Can I return an item?+
Returns are accepted only for items damaged or defective upon delivery. Report the issue within 30 days to hello@momandpopsgeneral.store with photos of the item and the damage or defect. Exchanges are not accepted. For approved damaged or defective returns, Mom & Pop’s pays the return shipping. After we receive and approve the returned item, refunds are issued within 3–5 business days. All other sales are final. Returns require prior authorization.
How can I get in touch?+
Email hello@momandpopsgeneral.store or use the contact page. Pam and Dennis personally read every message.
How do I track my order?+
Once an order ships, tracking information is sent by email.